Arctic Spas Email & Hosting/DNS Information Help Page

This page was last updated on: October 07 2020 19:07:40 GMT

You are reading this page because you are an Arctic Spas Official Distributor/Partner OR an IT representative for the Distributor/Partner and require assistance in regards to the Arctic Spas hosted email and dealership web sites.

JUCRA Digital, based in Europe are the official providers for the Dealer emails and dealer websites.

If you have any questions or concerns then please send an email to hello@jucra.com or visit www.jucra.com and fill in our form.

A. Hosting and DNS/Name Server Information

This section deals with any nameserver or dns settings. In some cases we are hosting your dns or you are pointing your www A record to our servers. The details below should assist you in obtaining the correct information.

If you are unsure about any of these settings, please contact us right away to confirm.

1. Name server Information

Generally its a good idea that we host your nameservers on our dns cluster so we can make quick changes to the dns.

NS1.ARCTICSERVERS.NET
NS2.ARCTICSERVERS.NET
NS3.ARCTICSERVERS.NET
NS4.ARCTICSERVERS.NET

If you are hosting the dns yourself, then you will to apply the A name record below. If you are unsure of which one then please contact us to confirm.

2. A Name Record

The following IP Address should be added as your A Name record if your site is hosted with us but you manage your own dns.

148.251.90.46

B. Email Information

This section deals with any issues if you are hosted on our enterprise email platform. If you are "self hosting" your email for example on google apps or an internal mail server in your office then the settings in this section would not apply. However, if you are having issues with your mail if then please contact us to confirm as the issue you are experiencing could well be a dns issue if your dns is pointing or hosted with us.

1. Webmail Login

Please use the link below to login online and read your emails directly from the browser (this is called webmail)
https://arctic.mymailsrvr.com/

2. Email Configuration Tool

To configure your devices to send and receive email, visit the configurator tool below.
https://help.emailsrvr.com/

3. Technical Domain Details (for IT Managers/Domain Managers)

In order to use the Arctic Spas Enterprise Email System, your domain name MX records must be pointed to the follow MX records:

MX1.EMAILSRVR.COM / TTL: 10
MX2.EMAILSRVR.COM / TTL: 20

If you are hosting the dns yourself, then please ensure that there is an SPF, DKIM and DMARC entry in the dns record

SPF: "v=spf1 include:emailsrvr.com ~all"""
DMARC: "v=DMARC1; p=none; fo=1"
DKIM: Send an email to hello@jucra.com to obtain DKIM keys.